KW Kranwerke came to us on a strong recommendation from another CoreRFID customer, adopting CheckedOK as their crane maintenance software.
The platform manages much more than their crane inspections. That mattered to KW Kranwerke, who apply the same quality standards to servicing their crane systems as they do to building them. Sixteen engineers run their inspections, servicing and maintenance records and reporting through the platform, covering compliance record-keeping across the operation, not just the admin that sits behind it.
KW Kranwerke is part of the KW Kranwerke Group, a mid-size crane construction specialist headquartered in Mannheim, Germany. The Group designs and builds custom crane systems, from initial design through to commissioning, with its own advanced drive, control and automation technology, and a quality management system built around DIN ISO 9001.
A Kranwerke engineer conducting a serviceThe challenge: Paper-based servicing was holding the business back
Before CheckedOK, KW Kranwerke’s engineers were working from triplicate paper copies.
“We had several issues. Originally we were using triplicates, so we had the usual problems of poor handwriting and relying on technicians to send the paperwork in. This could sometimes take four weeks, with paperwork occasionally being lost, which meant we were unable to invoice certain jobs.” – Lee Longstaff, Director, KW Kranwerke
That doesn’t just hit cash flow. It becomes harder to keep an accurate service history, report back to customers and spot recurring issues early.
After seeking out recommendations from his network, Lee got in touch with CoreRFID.
“I reached out to Munzi, and from our first conversations he reassured me that he could solve our issues and set up the system to what we needed specifically.”
Setting up CheckedOK as their crane maintenance software
KW Kranwerke went live with the CheckedOK app first, then worked with the CoreRFID team on a round of changes before rolling it out fully.
“Once we started using the app and put it through a stress test, we realised we needed some more features to make it more fluid for our use case. Those changes were made in a matter of weeks, which was exceptionally quick.”
That included the CheckedOK Timesheet module, which allows engineers to submit start/end times and mileage alongside the inspection or servicing report from the field. The efficient process allows the administrative team to raise invoices much faster, and ensures no paperwork gets lost as engineers move from site to site.
A Kranwerke engineer conducting repairsThe results? A more efficient operation
“We’ve been able to positively affect a lot of areas. Now we’re finding invoicing time has more than halved, customer satisfaction is up, and our relationship with customers has improved. They’re very happy to move away from the old system. Internally, the app has been received well too. The technicians, who generally don’t like change, are now using it every day.”
Digital records mean KW Kranwerke’s reporting to customers is faster and more reliable.
“All timesheets and service sheets are now legible, and the reporting is much more efficient, allowing us to plan actions for faults sooner. The on-time invoicing helps customers a lot too.”
That knock-on improvement in invoicing is a real one. Lee puts a number on the administrative time it’s saved:
“This has taken away 50% or more of the work, as we now receive the paperwork as soon as the customer signs the sheet. We’re also saving on paper, as we’re now paperless.”
What stands out for KW Kranwerke?
When asked what’s made the biggest difference, Lee points to responsiveness rather than any single feature.
“The turnaround time stands out. We’ve asked for several changes, and they’ve always been completed on time. The support system has really helped too. Generally, they get back to me within 24 hours on queries.”
Would they recommend CheckedOK?
Lee’s put his name behind CheckedOK beyond his own operation.
“I’ve already recommended this system to our parent company in Germany, as well as to some other local firms. I’ve told them about the partnership we have and how positively we’ve been received as a new customer.”
KW Kranwerke are looking to expand uses of other features, such as the job management calendar, leaving Lee with a positive experience around the onboarding process.
“We’ve really enjoyed the relationship so far, and it’s working much better than expected in the short time we’ve been using the service.”
Need crane maintenance software that covers the whole job?
KW Kranwerke’s experience shows what happens when timesheet delays stop holding up invoicing. If your engineers are still filling in paper timesheets and your office is chasing them for weeks before a job is closed out, CheckedOK can close that gap.
Ready to see how CheckedOK can transform your crane servicing and maintenance operation? Book a demo today.